About Our Products

What types of gold jewelry do you offer?
We specialize in elegant 10K-14K gold and gold-plated sterling silver jewelry, including bracelets, chains, earrings, pendants, rings, and watches. Each piece is designed for style-conscious individuals who appreciate quality at accessible prices.
Is your gold jewelry solid or plated?
We offer both solid 10K-14K gold pieces and high-quality gold-plated sterling silver jewelry. Product descriptions clearly specify the materials used for each item.
How do I care for my gold jewelry?
To maintain its luster, gently clean with a soft cloth and mild soap solution. Avoid exposure to harsh chemicals, perfumes, and excessive moisture. Store pieces separately to prevent scratching.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure transactions. All payments are processed through encrypted channels for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer gift wrapping?
Yes! All our jewelry comes in premium luxury packaging perfect for gifting. No additional charge is required for our elegant presentation boxes.

Shipping & Delivery

Where do you ship?
We deliver worldwide from our Washington, DC workshop, excluding some remote areas in Asia. During checkout, simply enter your address to confirm delivery availability.
What are my shipping options?
We offer two refined delivery services:
– Standard Shipping ($12.95): Via DHL/FedEx (10-15 days with tracking & insurance)
– Free Shipping: For orders $50+ via EMS (15-25 days with tracking)
How long until my order arrives?
All orders undergo 1-2 business days processing for quality checks. Delivery then takes 10-15 days (Standard) or 15-25 days (Free Shipping) after dispatch. You’ll receive tracking details once shipped.
Do I need to sign for delivery?
Yes, all packages require signature confirmation for added security. If you’re unavailable, carriers will leave delivery instructions.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, in original condition with all tags and packaging. Please contact our concierge team at [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping for your protection.
How long for refund processing?
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

Customer Service

How can I contact you?
Our jewelry concierge team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our Washington, DC team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be addressed the next business day.
Can I visit your physical location?
Our 3500 Blanchard Drive Southwest address is our operational headquarters. Currently we operate as an e-commerce boutique without a public showroom, allowing us to offer better prices directly to you.

At Luxe Jewelry Sales, we’re committed to making your jewelry journey as exquisite as our pieces. For any questions not covered here, please don’t hesitate to contact our concierge team.